"What Jim and I value the most is honesty and integrity -- ALWAYS know that that is what you will receive no matter what you come to Automotive City for and THAT SPEAKS VOLUMES!!" - Sandy/Jim S
"I have always had a great experience at Automotive City! Everyone is friendly and honest. The work is done in a timely manner, be it an oil change, new transmission, etc.. And they never try to sell you something you don't need." - Carol K
"I trust Ken and his crew to keep me safe behind my wheels. Their professionalism and prompt service has always exceeded my expectations!" - Catherine B
"PERFECT! More than I expected." - Ginger W
"Best auto repair service I have ever had. I know nothing about cars and felt very confident the I was in good hands. Would recommend to all my family and friends. I was impressed with the great customer care. Thank you Ken and to your staff." - Karen C
"Recently, I took my Lexus in for the 30,000 mile service. Ken took great care of the car and carefully went over every item required for this service. His attention to detail is much appreciated. The car was ready on time and I have nothing but accolades for him and his crew." Victor B
"Ken Cook and his staff have always provided me fair prices and courteous service. It started with a Saturday service need when no one else would look at my car until Monday, 4 years ago. Whenever I have needed service Ken has been a resource I can depend upon." - Mike H
"Recommended by a friend several years ago, we depend on Ken and his crew to take good care of our vehicles! They have done an outstanding job, even to the point of working us in when we had to make an emergency trip out of town. Many Kudos to Automotive City, Inc." - Myrna Wood
"I'm telling you- you will NOT find a more honest mechanic ANYWHERE. I've lived in a lot of places and driven a lot of different cars and have had many experiences with different mechanics. Never had I, before, known a mechanic to tell me that work that I went in telling them I needed done, was not actually necessary. I feel completely confident in their integrity and the quality of their work." - A E.
"The owners are wonderful, the service reasonable and done right the first time. They take care of my Lexus which is going strong at 160K because of their work. The place is spotless. Highly recommended." - JD M.
I recently blew a coolant hose on my Honda Accord in Colfax on my way to Grass Valley. A couple family members have always spoken very highly of Ken at Automotive City, and take their vehicles there on a regular basis.
I barely made it to the shop around 4:45 pm as they were getting ready to close. Ken and Doug looked at the car, did some quick inspection and actually gave me a couple options and costs. they were very upfront about each repair option, and how it could affect me down the road. Even though they were closing, they took the time to give me an option that would get me back on the road quickly.
I decided on an option, and they called immediately to get the parts ordered. They called and set up a rental car for me, which included their B2B discount (which I thought was really great).
The repairs were done the next day a little earlier than they said they would be, and I've had no issues with the repairs since. Everything was as quoted, and the service was great!
I have a truck in for MAJOR service currently (it basically wasnt even running when I took it in). They have called and checked in each step of the way to make sure I'm ok with the next step, and make sure I dont spend more than the truck is worth. It's an older truck, so it's not worth putting too much money into.
I really appreciate the communication and the quality of work. I'll continue to take my vehicles to Automotive City!
"We have been taking our vehicles here for 5 years . Great service and honest mechanics. Automotive city is the only place in town we trust. One time after using a 19.95 oil change coupon at another location we were told our truck needed thousands of dollars of work. We took the truck to Ken at Automotive City and he said a lot of what the other mechanic was going to fix was not necessary on an old truck. He saved us thousands of dollars on that visit alone." - Cameron M
"We really trust the mechanics at automotive city. They are very helpful and reasonably priced and we always know when they work on our cars it is always done right." - Samantha L
I love having new brakes!!! Also I want to express my thanks to Ken for his generous donation for a raffle-prize for the Earth Day festivities being held on the campus of Sierra College on April 24, 2013 from 10am to 2pm. You are a good man Ken! As are all of your excellent employees!! Thanks for keeping me safe and thanks from Sierra College. - Catherine B.
You guys are always great! - Janet C.
As always, Great. Had a great feedback from Mary's friend we recommended to your fine business..... Thanks again for all your help.... Lauren and yes.... in a heartbeat! - Lauren & Mary A.
As ALWAYS, excellent service by a professional staff that puts quality of service and customer satisfaction at the top of their list!!! - Dennis R.
I have been going to Automotive City for a number of years to service my car and truck. They are very honest and provide excellent service. - Anonymous
Service was done efficiently and on time. Didn't wait long for the appt. Personnel is always courteous and friendly. - Dennis & Jackie B.
One of the worst days in my past year. Screwed up our and my daughters day. Eight hours to get the car back. However, Ken, his nice wife and the good mechanics he has offset me being ticked off. Good service and good people DO make a difference. There.
- Archie C.
Always treated like royalty. I trust these guys to know what they are doing. - Patty C.
As always, extremely satisfied. - Paul R.
As always, your service was prompt, competent and friendly. I love getting to see Austin coming into his young manhood and Ken dealing with it. You are friends and helpers and are very much appreciated. - Michele & Daniel S.
I trust my safety with the staff of Automotive City and they have never disappointed me. - Ginger W.
Got me out quicker than first agreed upon - Thank You!! - Jon & Krystal S.
Excellent service, very courteous, fair pricing. - Joe & Glenda B.
Just a great place to take your car. I've never felt overcharged. Everyone is friendly and professional. My car loves coming there! - Janet C.
Always the best, top notch service from Ken and his crew. They complete their work on time as promised! - Dennis R.
I've been taking my car here for service and repairs for several years. It's convenient, the owner and staff are very friendly, and I get prompt, honest service at a fair price. - Carl W.
Very good work. Ken the owner is always very fair and honest with his quotes. They don't do any additional work without asking you. I recommend this mechanic highly. - Sam B.
Automotive City has been servicing my vehicles for years. They are honest, friendly, and very knowledgeable when servicing your automobile. I am very satisfied with their service. - Anonymous
Ken and the crew are great, they even see things on your car or truck that should repaired. They are the only automotive shop that I trust!!!!!!. If you want the job done correctly take your car or truck to Ken's shop!!! - Kathy & Randy W.
Nice and competent fellas. I feel they care about my safety and my pocket book - Jon & Leslie S.
Professional, informed, accommodating, courteous. Top notch service! All my vehicles go to Ken's Automotive City. - John B.
Ken, as you know I have temporarily moved to Paradise, but I intend to continue bringing my vehicles to the only place I know where I can get prompt, friendly and honest service and that is what you and your employees at Automotive City in Grass Valley provide, along with my peace of mind knowing that my car and truck are always in safe operating condition. I appreciate all of you perhaps more than you realize. See you next time! - Catherine B.
They were able to get my car in right away and it was repaired right away. They have a great team and I trust their judgement. We have used this automotive repair place for several years. (For as long as he has been in business) All our cars are serviced there, and our children's cars as well. We always recommend them to anyone who asks. - Deanna & Mike T.