These guys go above and beyond the call of duty. I have a Ford Explorer and my four wheel drive was locked in drive. I couldn't drive it. I called these guys and the guy I talked to knew exactly what to do to fix it. He told me what to do and it worked! - Dave B. (5 star review on Yelp)
Recently my elderly mother's car had an issue with her rear windows. I wasn't really sure what was going on but didn't think it was a quick fix. I called Automotive City and they told me to tell her to come in whenever she could and they would take a look at it. She brought it in and Ken, the owner took a look at it and fixed it on the spot. They didn't charge her for their time and she was so happy! My Mom is hard of hearing which also is a challenge. Thank you so much for your help and for not taking advantage of a situation that many shops would have! - Jeanne H. (5 star review on Yelp)
Newer Vehicles Generate as Much As 25GB of Data/Hour according to McKinsey. Now That is Extremely Interesting! It is also daunting as we now need to know "what data" right? You also want to know where it is going if anywhere and who owns the data? All interesting questions that we never thought about. Just get in and drive, choose a destination and if a light goes off in the dash you call us here at Automotive City to schedule an appointment. We want our Grass Valley drivers to be informed as always and able to make their choices based on having facts. This is a big change in the automotive-truck service industry and it really has not hit the news at all, so it is up to us to get you up-to-date and informed. Here are the facts and where you can find more information!
If you own a Ford vehicle you may be affected by this recall. According to CBS News, Ford recently announced a recall that affects over 1.3 million vehicles that are primarily located in North America. The recall was issued mainly due to problems with rear suspension and transmission control software.
I rarely write reviews, however this is an instance that story deserves to be repeated. It is Memorial Day weekend, I am a vendor at festivals and with a crew we serve food to the thousands of attendees. We have the Strawberry Music Festival to work at, then another show on Monday evening in the Bay area. There are a lot of pieces of the puzzle in place to be able to function effectively. Two vans, a trailer and another car in the caravan. As we arrive at the Nevada County Fairgrounds Wednesday evening ready to set up the evening prior to showtime, van two, a '97 Dodge Pleasureway with our sleeping quarters rolls in making a racket, with steam pouring out of the hood. I immediately take over behind the wheel and move it to a camping spot and shut it off. I spent some time on Thursday asking recommendations with the knowledge that I had only the possibility of Thursday or Friday for repairs as Monday was a holiday, the clock was ticking. I called Automotive City at 12:22 Friday, Ken the owner answered, I told him the story and my diagnosis of a failed water pump, he said they would shift their schedule, order parts and do the repairs as soon as a tow truck could drop it at their door. Tow truck took ninety minutes to arrive and had to negotiate through all the campers and then off to the shop arriving just before 3:00. I went for a meal across the street, came back and read the papers in the waiting area,watched and listened as the staff went about their tasks and interacted with customers, courteous and professional. As Ken the owner had anticipated they were able to manage the entire repairs in just over two hours. The van rolled out from the service bay at ten after five, then a quick spin for road test and it was back at 5:15. I paid, drove back to the fairgrounds was back in the camp spot and on to my work shift at 6:00! Thank you Ken (owner) Spencer (front desk, service writer) Ryan (front desk and service) and Scott (mechanic) and the other mechanics that I did not get names of. With your assistance I was able to maintain the axiom of professionalism for my business - never have the background troubles diminish the experience of the customer. Yes, we were able to give and receive magic thanks to the crew at Automotive City, thanks guys! Oh, we made it to the Monday night show too! - Jeff P. (5 star review on Yelp)