(530) 273-3195          

The best service!

I rarely write reviews, however this is an instance that story deserves to be repeated. It is Memorial Day weekend, I am a vendor at festivals and with a crew we serve food to the thousands of attendees. We have the Strawberry Music Festival to work at, then another show on Monday evening in the Bay area. There are a lot of pieces of the puzzle in place to be able to function effectively. Two vans, a trailer and another car in the caravan. As we arrive at the Nevada County Fairgrounds Wednesday evening ready to set up the evening prior to showtime, van two, a '97 Dodge Pleasureway with our sleeping quarters rolls in making a racket, with steam pouring out of the hood. I immediately take over behind the wheel and move it to a camping spot and shut it off. I spent some time on Thursday asking recommendations with the knowledge that I had only the possibility of Thursday or Friday for repairs as Monday was a holiday, the clock was ticking. I called Automotive City at 12:22 Friday, Ken the owner answered, I told him the story and my diagnosis of a failed water pump, he said they would shift their schedule, order parts and do the repairs as soon as a tow truck could drop it at their door. Tow truck took ninety minutes to arrive and had to negotiate through all the campers and then off to the shop arriving just before 3:00. I went for a meal across the street, came back and read the papers in the waiting area,watched and listened as the staff went about their tasks and interacted with customers, courteous and professional. As Ken the owner had anticipated they were able to manage the entire repairs in just over two hours. The van rolled out from the service bay at ten after five, then a quick spin for road test and it was back at 5:15. I paid, drove back to the fairgrounds was back in the camp spot and on to my work shift at 6:00! Thank you Ken (owner) Spencer (front desk, service writer) Ryan (front desk and service) and Scott (mechanic) and the other mechanics that I did not get names of. With your assistance I was able to maintain the axiom of professionalism for my business - never have the background troubles diminish the experience of the customer. Yes, we were able to give and receive magic thanks to the crew at Automotive City, thanks guys! Oh, we made it to the Monday night show too! - Jeff P. (5 star review on Yelp)

Thank you, Automotive City!

I have taken my Xterra to these wonderful folks a few times now. Each time they go above and beyond to ensure I know what's happening, in layman's terms, with friendly attitudes in a very efficient amount of time. They are very honest, the last fix I noticed they discounted the hourly pay for what I imagine because it didn't take them that whole hour. I have never seen or heard of any other place doing that. Thank you Automotive City! - Valerie O. (5 star review on Yelp)

Great Work in a Timely Matter!

Rebecca B
Customer Review
★★★★★
Our family just loves everyone at Automotive City! They do great work in a timely matter and have good pricing. Thank you guys for always taking care of all our autos!!

Very impressed!

My first visit today to Automotive City for a free diagnostic testing of my new preowned vehicle. I was very impressed with the staff, knowledge and professionalism. I'll be back! - Charmaine D. (recommended on Facebook)

Highly recommend.

Ken and his crew at Automotive City have always been helpful, respectful, and kind. We've been taking our cars there since he took over the business so many years ago. I highly recommend him and his team. - Wendy H. (5 star review on Yelp)

Highly Recommend

Kevin Thompson
Customer Review
★★★★★
Have lived in Nevada County since 1995 and just discovered Automotive City this year. The reason for delay is that we have owned a specific brand of cars for years and have always dealt with our local trusted mechanic for service needs. We just this year purchased a couple used cars for our kids and needed to find a high quality and reliable repair shop. On a recommendation from a friend we tried AC, and found just that! Spencer, the service manager, is the right person for any repair shop to have out front - knowledgeable, friendly, helpful - the positive list of adjectives goes on. I haven't had any personal experience with the back shop and the mechanics, but if it's run and staffed as professionally as the front, then Automotive City is a definite go-to destination for car repair. Great service in all respects, fast turnaround, with reasonable pricing and a AAA discount? Yes...highly recommend this shop.

Great Job!

William Drake
Customer Review
★★★★★
My wife and I have taken our cars to Automotive for the past 12 years. They do a very good job, they have reasonable prices, and we have always found them to be fair and honest. They stand by their work and if something is not quite right, they will make it right at no charge. They also give you an honest assessment of what is needed without trying to get you to pay for something you do not need. As well as using them for all of our mechanical work, we also buy our tires through them. If they get out of balance, unlike most other places, they will balance them for free. For almost 30 years we bought our tires at another, well known, local establishment that specializes in tires. On one occasion, the tire places’ employee talked me into buying a set of tires that I had not wanted. (“All the Subaru drivers in our area love these tires.”) While I was responsible for going along with him, it left a bad taste in my mouth. On another occasion, when I went in first thing in the morning, I saw a daily questionnaire for their sales reps on the counter. The first item was “did you upsell today?” In other words, did you talk a client into buying more than they needed or wanted. The final factor in our switching was when Automotive City fixed a front end problem that the other dealer had been unable to fix. We like Automotive City and we trust them. We are happy to recommend them to others.

Good communication.

My vehicle was towed out of the woods on a Sunday afternoon, with a cracked and leaking oil pan. By chance, I selected Automotive City, left my keys and booked a room in Grass Valley, fearing a lengthy stay. They called me first thing Monday morning, recognized the predicament I was in.  They actually moved scheduled repairs to get my new oil pan installed, and worked beyond closing time to get me on the road by Monday evening.  Good communication during the day, great service, and nice people. - William V. (5 star review on Yelp)

This shop is excellent and honest.

This shop is excellent and honest. They have kept my cars and truck on the road for several years. I needed to buy a car for my daughter, they do a full diagnostic free of charge and told me one car don't buy, too much to repair for the money, the second car checked out and did these as a value added service. Ken and Spencer are prompt, straight forward, common sense, and honest. - Rich B.

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Automotive City

13326 Brunswick RD
Grass Valley, CA 95945

location small (530) 273-3195

SHOP HOURS

Weekdays:   8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM (by appointment)

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