Recently my elderly mother's car had an issue with her rear windows. I wasn't really sure what was going on but didn't think it was a quick fix. I called Automotive City and they told me to tell her to come in whenever she could and they would take a look at it. She brought it in and Ken, the owner took a look at it and fixed it on the spot. They didn't charge her for their time and she was so happy! My Mom is hard of hearing which also is a challenge. Thank you so much for your help and for not taking advantage of a situation that many shops would have! - Jeanne H. (5 star review on Yelp)
I rarely write reviews, however this is an instance that story deserves to be repeated. It is Memorial Day weekend, I am a vendor at festivals and with a crew we serve food to the thousands of attendees. We have the Strawberry Music Festival to work at, then another show on Monday evening in the Bay area. There are a lot of pieces of the puzzle in place to be able to function effectively. Two vans, a trailer and another car in the caravan. As we arrive at the Nevada County Fairgrounds Wednesday evening ready to set up the evening prior to showtime, van two, a '97 Dodge Pleasureway with our sleeping quarters rolls in making a racket, with steam pouring out of the hood. I immediately take over behind the wheel and move it to a camping spot and shut it off. I spent some time on Thursday asking recommendations with the knowledge that I had only the possibility of Thursday or Friday for repairs as Monday was a holiday, the clock was ticking. I called Automotive City at 12:22 Friday, Ken the owner answered, I told him the story and my diagnosis of a failed water pump, he said they would shift their schedule, order parts and do the repairs as soon as a tow truck could drop it at their door. Tow truck took ninety minutes to arrive and had to negotiate through all the campers and then off to the shop arriving just before 3:00. I went for a meal across the street, came back and read the papers in the waiting area,watched and listened as the staff went about their tasks and interacted with customers, courteous and professional. As Ken the owner had anticipated they were able to manage the entire repairs in just over two hours. The van rolled out from the service bay at ten after five, then a quick spin for road test and it was back at 5:15. I paid, drove back to the fairgrounds was back in the camp spot and on to my work shift at 6:00! Thank you Ken (owner) Spencer (front desk, service writer) Ryan (front desk and service) and Scott (mechanic) and the other mechanics that I did not get names of. With your assistance I was able to maintain the axiom of professionalism for my business - never have the background troubles diminish the experience of the customer. Yes, we were able to give and receive magic thanks to the crew at Automotive City, thanks guys! Oh, we made it to the Monday night show too! - Jeff P. (5 star review on Yelp)
I have taken my Xterra to these wonderful folks a few times now. Each time they go above and beyond to ensure I know what's happening, in layman's terms, with friendly attitudes in a very efficient amount of time. They are very honest, the last fix I noticed they discounted the hourly pay for what I imagine because it didn't take them that whole hour. I have never seen or heard of any other place doing that. Thank you Automotive City! - Valerie O. (5 star review on Yelp)
My first visit today to Automotive City for a free diagnostic testing of my new preowned vehicle. I was very impressed with the staff, knowledge and professionalism. I'll be back! - Charmaine D. (recommended on Facebook)
Ken and his crew at Automotive City have always been helpful, respectful, and kind. We've been taking our cars there since he took over the business so many years ago. I highly recommend him and his team. - Wendy H. (5 star review on Yelp)
My vehicle was towed out of the woods on a Sunday afternoon, with a cracked and leaking oil pan. By chance, I selected Automotive City, left my keys and booked a room in Grass Valley, fearing a lengthy stay. They called me first thing Monday morning, recognized the predicament I was in. They actually moved scheduled repairs to get my new oil pan installed, and worked beyond closing time to get me on the road by Monday evening. Good communication during the day, great service, and nice people. - William V. (5 star review on Yelp)
The owner and staff are polite, helpful, and knowledgeable. - Terry M.
This shop is excellent and honest. They have kept my cars and truck on the road for several years. I needed to buy a car for my daughter, they do a full diagnostic free of charge and told me one car don't buy, too much to repair for the money, the second car checked out and did these as a value added service. Ken and Spencer are prompt, straight forward, common sense, and honest. - Rich B.
"Ken and his staff always give the best service. Present all the facts and options with regards to the repair needs of your car and NEVER pressure you into any service or products. We have been using Automotive City since we moved here 12 years ago. They are the best autor repair shop in Grass Valley!" - Dan W
"We have been going to Automotive City for at least 10 years. Ken and his staff have always been fair and done an excellent job with all of our autos. Also, they always do their best to get out autos back to us on time, even if we ask for 1 day service. We would not take our autos to any other auto repair shop." - Julie H
The owners are wonderful, the service reasonable and done right the first time. They take care of my Lexus which is going strong at 160K because of their work. The place is spotless. Highly recommended this auto repair shop in Grass Valley. - JD M.
We really trust the mechanics at Automotive City in Grass Valley. They are very helpful and reasonably priced and we always know when they work on our cars it is always done right at this auto repair shop. - Samantha L.
We have been taking our vehicles here for 5 years. Great service and honest mechanics. Automotive city is the only place in town we trust. One time after using a 19.95 oil change coupon at another location we were told our truck needed thousands of dollars of work. We took the truck to Ken at Automotive City and he said a lot of what the other mechanic was going to fix was not necessary on an old truck. He saved us thousands of dollars on that visit alone to his auto repair shop in Grass Valley. - Cameron M.
We have been using Automotive City since moving here 12 years ago. Both the prior owner Eric and now Ken have been nothing but honest, trustworthy and have offered wonderful customer service at this auto repair shop in Grass Valley. Whether my husbands Buick or my Miata or Lexus, he has always offered the best and least costly way of fixing a problem. Several times not even charging us for a cosmetic repair. - Debe W.
New to the area, our neighbors/friends recommended this shop. Was having some issues with my battery terminal and cables. Brought my car in at around noon after calling around 11 and they had it ready for me to pick up at 5. They were a DREAM to deal with, not to mention very reasonably priced!!! Absolute AMAZING service!!!! My car is running better than ever. Guys even stayed after they closed to chat with my mother and I. Would DEFINITELY recommend their auto repair shop in Grass Valley to EVERYONE!!!! - Amelia H.
I'm telling you- you will NOT find a more honest mechanic ANYWHERE. I've lived in a lot of places and driven a lot of different cars and have had many experiences with different mechanics. Never had I, before, known a mechanic to tell me that work that I went in telling them I needed done, was not actually necessary. I feel completely confident in their integrity and the quality of their work at this auto repair shop in Grass Valley. - A.E.
I recently blew a coolant hose on my Honda Accord in Colfax on my way to Grass Valley. A couple family members have always spoken very highly of Ken at Automotive City, and take their vehicles there on a regular basis.
I barely made it to the shop around 4:45 pm as they were getting ready to close. Ken and Doug looked at the car, did some quick inspection and actually gave me a couple options and costs. they were very upfront about each repair option, and how it could affect me down the road. Even though they were closing, they took the time to give me an option that would get me back on the road quickly.
I decided on an option, and they called immediately to get the parts ordered. They called and set up a rental car for me, which included their B2B discount (which I thought was really great).
The repairs were done the next day a little earlier than they said they would be, and I've had no issues with the repairs since. Everything was as quoted, and the service was great!
I have a truck in for MAJOR service currently (it basically wasnt even running when I took it in). They have called and checked in each step of the way to make sure I'm ok with the next step, and make sure I dont spend more than the truck is worth. It's an older truck, so it's not worth putting too much money into.
I really appreciate the communication and the quality of work. I'll continue to take my vehicles to this auto repair shop in Grass Valley!
Thanks guys! - Zac B.