Kevin Thompson
Customer Review
★★★★★
Have lived in Nevada County since 1995 and just discovered Automotive City this year. The reason for delay is that we have owned a specific brand of cars for years and have always dealt with our local trusted mechanic for service needs. We just this year purchased a couple used cars for our kids and needed to find a high quality and reliable repair shop. On a recommendation from a friend we tried AC, and found just that! Spencer, the service manager, is the right person for any repair shop to have out front - knowledgeable, friendly, helpful - the positive list of adjectives goes on. I haven't had any personal experience with the back shop and the mechanics, but if it's run and staffed as professionally as the front, then Automotive City is a definite go-to destination for car repair. Great service in all respects, fast turnaround, with reasonable pricing and a AAA discount? Yes...highly recommend this shop.
William Drake
Customer Review
★★★★★
My wife and I have taken our cars to Automotive for the past 12 years. They do a very good job, they have reasonable prices, and we have always found them to be fair and honest. They stand by their work and if something is not quite right, they will make it right at no charge. They also give you an honest assessment of what is needed without trying to get you to pay for something you do not need. As well as using them for all of our mechanical work, we also buy our tires through them. If they get out of balance, unlike most other places, they will balance them for free. For almost 30 years we bought our tires at another, well known, local establishment that specializes in tires. On one occasion, the tire places’ employee talked me into buying a set of tires that I had not wanted. (“All the Subaru drivers in our area love these tires.”) While I was responsible for going along with him, it left a bad taste in my mouth. On another occasion, when I went in first thing in the morning, I saw a daily questionnaire for their sales reps on the counter. The first item was “did you upsell today?” In other words, did you talk a client into buying more than they needed or wanted. The final factor in our switching was when Automotive City fixed a front end problem that the other dealer had been unable to fix. We like Automotive City and we trust them. We are happy to recommend them to others.

My vehicle was towed out of the woods on a Sunday afternoon, with a cracked and leaking oil pan. By chance, I selected Automotive City, left my keys and booked a room in Grass Valley, fearing a lengthy stay. They called me first thing Monday morning, recognized the predicament I was in.  They actually moved scheduled repairs to get my new oil pan installed, and worked beyond closing time to get me on the road by Monday evening.  Good communication during the day, great service, and nice people. - William V. (5 star review on Yelp)

The owner and staff are polite, helpful, and knowledgeable. - Terry M.

This shop is excellent and honest. They have kept my cars and truck on the road for several years. I needed to buy a car for my daughter, they do a full diagnostic free of charge and told me one car don't buy, too much to repair for the money, the second car checked out and did these as a value added service. Ken and Spencer are prompt, straight forward, common sense, and honest. - Rich B.

"Ken and his staff always give the best service. Present all the facts and options with regards to the repair needs of your car and NEVER pressure you into any service or products. We have been using Automotive City since we moved here 12 years ago. They are the best autor repair shop in Grass Valley!" - Dan W

"We have been going to Automotive City for at least 10 years. Ken and his staff have always been fair and done an excellent job with all of our autos. Also, they always do their best to get out autos back to us on time, even if we ask for 1 day service. We would not take our autos to any other auto repair shop." - Julie H

The owners are wonderful, the service reasonable and done right the first time. They take care of my Lexus which is going strong at 160K because of their work. The place is spotless. Highly recommended this auto repair shop in Grass Valley. - JD M.

We really trust the mechanics at Automotive City in Grass Valley. They are very helpful and reasonably priced and we always know when they work on our cars it is always done right at this auto repair shop. - Samantha L.

We have been taking our vehicles here for 5 years. Great service and honest mechanics. Automotive city is the only place in town we trust. One time after using a 19.95 oil change coupon at another location we were told our truck needed thousands of dollars of work. We took the truck to Ken at Automotive City and he said a lot of what the other mechanic was going to fix was not necessary on an old truck. He saved us thousands of dollars on that visit alone to his auto repair shop in Grass Valley. - Cameron M.

We have been using Automotive City since moving here 12 years ago.  Both the prior owner Eric and now Ken have been nothing but honest, trustworthy and have offered wonderful customer service at this auto repair shop in Grass Valley. Whether my husbands Buick or my Miata or Lexus, he has always offered the best and least costly way of fixing a problem. Several times not even charging us for a cosmetic repair. - Debe W.

New to the area, our neighbors/friends recommended this shop. Was having some issues with my battery terminal and cables. Brought my car in at around noon after calling around 11 and they had it ready for me to pick up at 5. They were a DREAM to deal with, not to mention very reasonably priced!!! Absolute AMAZING service!!!! My car is running better than ever. Guys even stayed after they closed to chat with my mother and I. Would DEFINITELY recommend their auto repair shop in Grass Valley to EVERYONE!!!! - Amelia H.

I'm telling you- you will NOT find a more honest mechanic ANYWHERE. I've lived in a lot of places and driven a lot of different cars and have had many experiences with different mechanics. Never had I, before, known a mechanic to tell me that work that I went in telling them I needed done, was not actually necessary. I feel completely confident in their integrity and the quality of their work at this auto repair shop in Grass Valley. - A.E.

I recently blew a coolant hose on my Honda Accord in Colfax on my way to Grass Valley. A couple family members have always spoken very highly of Ken at Automotive City, and take their vehicles there on a regular basis.

I barely made it to the shop around 4:45 pm as they were getting ready to close. Ken and Doug looked at the car, did some quick inspection and actually gave me a couple options and costs. they were very upfront about each repair option, and how it could affect me down the road. Even though they were closing, they took the time to give me an option that would get me back on the road quickly.

I decided on an option, and they called immediately to get the parts ordered. They called and set up a rental car for me, which included their B2B discount (which I thought was really great).

The repairs were done the next day a little earlier than they said they would be, and I've had no issues with the repairs since. Everything was as quoted, and the service was great!

I have a truck in for MAJOR service currently (it basically wasnt even running when I took it in). They have called and checked in each step of the way to make sure I'm ok with the next step, and make sure I dont spend more than the truck is worth. It's an older truck, so it's not worth putting too much money into.

I really appreciate the communication and the quality of work. I'll continue to take my vehicles to this auto repair shop in Grass Valley!

Thanks guys! - Zac B.

Ken and his crew have taken care of our two vehicles for a long time at his auto repair shop in Grass Valley. They are very professional and prices are reasonable. - Ruthi M.

 

"We have been going to Automotive City in Grass Valley, CA for at least 10 years. Ken and his staff have always been fair and done an excellent job with all of our auto repairs. Also, they always do their best to get out cars back to us on time, even if we ask for 1 day service. We would not take our vehicles to any other auto repair shop." - Julie H

 

"I am so confident in Ken, that I pretty much leave BOTH of my vehicles maintenance and repairs up to him at his auto repair shop in Grass Valley." - Ginger W

 

"Ken and his staff always make sure my car is in good working order and I'm safe to be on my way when they've completed their work. I've been using this auto repairshop for at least 15 years. Thanks Automotive City in Grass Valley!!" - Vicky K

"They always get the job done in a timely matter. Fast & friendly. And I trust their judgement 100%. Always recommend them to anyone that needs help." - Mike T

Just the best auto repair shop in Grass Valley ever! I have an ancient car, but they treat the Green Goddess and me like we were both brand new. They do quality work at reasonable prices. How can you ask for anything more than that? Plus they are just nice guys as well. *****  5 Stars - Janet Clinger Google Review

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Automotive City

13326 Brunswick Rd
Grass Valley, CA 95945
Get Directions

location small (530) 273-3195

SHOP HOURS

MON - THURS:  7:00 AM - 4:30 PM
FRIDAY:  7:00 AM - 11:00 AM
CLOSED FOR LUNCH: 12:00 PM - 1:00 PM
WEEKENDS: CLOSED

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