We have been using Automotive City since moving here 12 years ago. Both the prior owner Eric and now Ken have been nothing but honest, trustworthy and have offered wonderful customer service at this auto repair shop in Grass Valley. Whether my husbands Buick or my Miata or Lexus, he has always offered the best and least costly way of fixing a problem. Several times not even charging us for a cosmetic repair. - Debe W.
New to the area, our neighbors/friends recommended this shop. Was having some issues with my battery terminal and cables. Brought my car in at around noon after calling around 11 and they had it ready for me to pick up at 5. They were a DREAM to deal with, not to mention very reasonably priced!!! Absolute AMAZING service!!!! My car is running better than ever. Guys even stayed after they closed to chat with my mother and I. Would DEFINITELY recommend their auto repair shop in Grass Valley to EVERYONE!!!! - Amelia H.
I'm telling you- you will NOT find a more honest mechanic ANYWHERE. I've lived in a lot of places and driven a lot of different cars and have had many experiences with different mechanics. Never had I, before, known a mechanic to tell me that work that I went in telling them I needed done, was not actually necessary. I feel completely confident in their integrity and the quality of their work at this auto repair shop in Grass Valley. - A.E.
I recently blew a coolant hose on my Honda Accord in Colfax on my way to Grass Valley. A couple family members have always spoken very highly of Ken at Automotive City, and take their vehicles there on a regular basis.
I barely made it to the shop around 4:45 pm as they were getting ready to close. Ken and Doug looked at the car, did some quick inspection and actually gave me a couple options and costs. they were very upfront about each repair option, and how it could affect me down the road. Even though they were closing, they took the time to give me an option that would get me back on the road quickly.
I decided on an option, and they called immediately to get the parts ordered. They called and set up a rental car for me, which included their B2B discount (which I thought was really great).
The repairs were done the next day a little earlier than they said they would be, and I've had no issues with the repairs since. Everything was as quoted, and the service was great!
I have a truck in for MAJOR service currently (it basically wasnt even running when I took it in). They have called and checked in each step of the way to make sure I'm ok with the next step, and make sure I dont spend more than the truck is worth. It's an older truck, so it's not worth putting too much money into.
I really appreciate the communication and the quality of work. I'll continue to take my vehicles to this auto repair shop in Grass Valley!
Thanks guys! - Zac B.
Ken and his crew have taken care of our two vehicles for a long time at his auto repair shop in Grass Valley. They are very professional and prices are reasonable. - Ruthi M.
"We have been going to Automotive City in Grass Valley, CA for at least 10 years. Ken and his staff have always been fair and done an excellent job with all of our auto repairs. Also, they always do their best to get out cars back to us on time, even if we ask for 1 day service. We would not take our vehicles to any other auto repair shop." - Julie H
"I am so confident in Ken, that I pretty much leave BOTH of my vehicles maintenance and repairs up to him at his auto repair shop in Grass Valley." - Ginger W
"Ken and his staff always make sure my car is in good working order and I'm safe to be on my way when they've completed their work. I've been using this auto repairshop for at least 15 years. Thanks Automotive City in Grass Valley!!" - Vicky K
"They always get the job done in a timely matter. Fast & friendly. And I trust their judgement 100%. Always recommend them to anyone that needs help." - Mike T
Just the best auto repair shop in Grass Valley ever! I have an ancient car, but they treat the Green Goddess and me like we were both brand new. They do quality work at reasonable prices. How can you ask for anything more than that? Plus they are just nice guys as well. ***** 5 Stars - Janet Clinger Google Review
With my car having problems lately I have been dealing with a lot of people in the car service industry between car dealerships and mechanics and coming to automotive city was such a breath of fresh air. Everyone was nice, honest, and straight forward which is hard to find these days. They know what they are doing because it took them no time at all to find out what was wrong with my car and even gave me options that's would save me money instead of just trying to make a sale. I would hands down always come back to Automotive City whenever I need any car service. Thanks guys. - Jennifer Z.
"Excellent service as always. They took care of my requested service needs and identified several service needs I was unaware of that if left unresolved would have caused damage to my vehicle" - Greg W
"Your service is excellent and your personal are very knowledgeable and qualified." - Richard T
Great service , honest mechanics every time!" - Justin M
"I am so confident in Ken, that I pretty much leave BOTH of my vehicles maintenance and repairs up to him." - Ginger W
"Quick service and knowledgeable personnel!" - Richard T
Ken and his staff always give the best service. Present all the facts and options with regards to the repair needs of your car and NEVER pressure you into any service or products. We have been using Automotive City since we moved here 12 years ago. They are the best!" - Debe W
"Excellent service as always. They took care of my requested service needs and identified several service needs I was unaware of that if left unresolved would have caused damage to my vehicle." - Greg W
"As always, your service was prompt, competent, thorough and pleasant. Thanks again." - Michelle S
"Ken and the crew are great, they even see things on your car or truck that should repaired. They are the only automotive shop that I trust!!!!!!. If you want the job done correctly take your car or truck to Ken's shop!!!" - Randy W
"My truck died, had it towed there just before closing, and they had it fixed the next day - all without an appointment!" - Curtis M
"Always a pleasure to do business with Automotive City... Ken and the guys are great and do a great job of working on my Jeep." - Carol K
"Very helpful advice regarding the need for the repair, great service, fair pricing, and always a smile on everyone's face over there. Ken provides all of the servicing on both our Suburban and our BMW." - Glenda B
"Just a great place to take your car. I've never felt overcharged. Everyone is friendly and professional. My car loves coming there!" - Janet C
"They were able to get my car in right away and it was repaired right away. They have a great team and I trust their judgement. We have used this automotive repair place for several years. (For as long as he has been in business) All our cars are serviced there, and our children's cars as well. We always recommend them to anyone who asks." - Mike T
"Ken - you and your guys are awesome!!!!! The new struts make my ride feel brand new! I'll be back soon to get my new tires put on and then I'll be set and safe for the season. See you soon!" - Catherine B
"Always treated like royalty. I trust these guys to know what they are doing." - Patty C
"Automotive City has been servicing my vehicles for years. They are honest, friendly, and very knowledgeable when servicing your automobile. I am very satisfied with their service." - Anon
"Very good work. Ken the owner is always very fair and honest with his quotes. They don't do any additional work without asking you. I recommend this mechanic highly." - Sam B
"I've been taking my car here for service and repairs for several years. It's convenient, the owner and staff are very friendly, and I get prompt, honest service at a fair price." - Carl W
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